Complaints Procedure

Contact Details

Complaints Manager: Dr Rami Khatib

Complaint via Telephone: Please telephone 01246 273 089 and ask to speak to the Complaints Manager. If the Complaints Manager is not available then arrangements will be made for when to the Complaints Manager will be available.

Complaint in Writing: Please address the letter to the Complaints Manager, Glumangate Dental Practice, 46 Glumangate, Chesterfield S40 1TX.

We will acknowledge the patient’s complaint in writing and enclose a copy of our Complaints Handling Policy as soon as possible, normally within three working days.

 

Complaints Handling Policy

Please click here for our full “Complaints Handling Policy for NHS Treatment”

Please click here for our full “Complaints Handling Policy for Private Treatment”

 

Further Contacts

The policies contain further contact details if you are not satisfied with our handling of your complaint. These include;

• General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141)
  click here for information (opens new window).
• Care Quality Commission; CQC National Contact Centre, Citygate Gallowgate, Newcastle upon Tyne, NE1 4PA (Telephone: 03000 616161)
  click here for information (opens new window).
• NHS England North Midlands Complaints Service. Complaints to be sent to;
  NHS England Customer Contact Centre, NHS England, PO Box 16738, Redditch, B97 9PT. Telephone: 0300 311 22 33. Email: england.contactus.@nhs.net.
• The Parliamentary and Health Service Ombudsman; Millbank Tower, Millbank London SW1P 4QP. Telephone: 0345 015 4033. Email: phso.enquiries@ombudsman.org.uk